Shipping policy
SHIPPING POLICY
Last updated: November 3, 2026
This policy explains delivery arrangements for retail purchases from Omniabit at https://omniabit.com.
1. Dispatch Country and Delivery Area
Orders are dispatched from the United States.
We currently offer delivery to eligible United States addresses through our United States shipping zone. General international delivery is not offered under the current shipping setup.
Address eligibility and available services are shown before payment. Contact us if you are unsure whether a destination is supported.
2. Order Processing and Cut-Off
Order processing takes 1–3 business days after the order and payment are confirmed.
Processing ends when the parcel is handed to the carrier. Creating a label alone does not mean it has been dispatched.
Our order-processing days are Monday through Saturday, excluding applicable public holidays. Sunday is not a processing day.
The daily cut-off is 6:00 PM U.S. Central Time (CT).
Orders confirmed before the cut-off enter that day's processing schedule. Orders confirmed at or after the cut-off, on Sunday, or on an excluded holiday enter the next processing day's schedule.
Entering a schedule does not mean same-day dispatch.
Processing time is separate from carrier transit time.
3. Shipping Services and Charges
Fast shipping:
Charge: USD $3.99 per order.
Estimated transit after dispatch: 5–8 business days.
Free Shipping:
Charge: USD $0.00.
Estimated transit after dispatch: 7–15 business days.
There is no minimum order value for the free option under the current shipping rate configuration.
The selected service, shipping charge, applicable tax, and final order total are displayed before payment.
We do not add undisclosed shipping or handling charges after an order is placed.
4. Understanding Delivery Estimates
Allow the order-processing period in addition to the transit estimate for the service selected. Total delivery time includes both stages.
Merchant processing days and carrier operating days may differ. Applicable holidays, destination, and carrier schedules affect the resulting calendar dates.
Automated estimated delivery dates may be displayed at checkout or in order updates.
Estimated dates are not guaranteed appointments unless a specific guarantee is expressly offered.
If you need clothing for an event, allow sufficient time before that event.
5. Dispatch Notices and Tracking
After handover to the carrier, we send a dispatch notification to the email address provided with the order and include available tracking details.
Tracking information may take approximately 24–48 hours to appear or update.
This is an estimate for information availability, not an additional shipping service or a guaranteed carrier scan deadline.
If tracking is unavailable or has not updated after the expected period, email hello@omniabit.com with your order number.
6. Cancellations and Address Corrections
You may request cancellation of unfulfilled items within 15 minutes after ordering by emailing hello@omniabit.com. We use the time your request reaches us, not our reply time, to assess whether it was timely.
Requests are reviewed against eligibility and fulfillment status. Cancellation is not confirmed until we tell you. After the window, contact us for assistance, although cancellation cannot be guaranteed. Mandatory legal rights remain unaffected.
Address corrections are a separate request. Contact us as soon as possible, preferably within 2 hours after ordering. We will check whether the address can still be changed before dispatch; changes are not guaranteed once processing has progressed.
Dispatched orders generally follow the return process after delivery.
If an address problem causes a parcel to be returned, we will explain available options and any proposed additional shipping charge before you agree to it.
We do not impose an undisclosed automatic penalty.
7. Delays, Missing Parcels, and Delivery Problems
If we cannot dispatch within the promised processing period, we will notify you, explain the revised estimate when available, and provide the cancellation or delay-consent options required by applicable law.
We will not treat an order as indefinitely extended without the required agreement.
Carrier disruptions, weather, holidays, and other delivery issues may affect arrival.
Contact us about significant delays, lost parcels, damage, or a parcel marked delivered that you cannot locate.
We will investigate with the carrier and arrange the resolution appropriate to the circumstances and your rights, which may include replacement or refund.
A delivered tracking status does not automatically end our responsibility to investigate a non-delivery complaint.
8. Product Problems and Returns
Please report damaged, defective, or incorrect items promptly, preferably within 7 calendar days of delivery.
Provide a description and photographs where reasonably available. Reporting later does not automatically remove applicable rights.
Our Return and Refund Policy explains the 30-calendar-day request window, posting within 14 calendar days after authorization, free eligible return shipping, and refund procedures:
https://omniabit.com/policies/refund-policy
9. Contact
Omniabit
Operator: JERRY LEE JOHNSON JR
Email: hello@omniabit.com
Phone: +1 504-842-8344
Business correspondence and authorized return address:
1063 57TH ST W APT 1063
BIRMINGHAM, AL 35228-1145
United States
Customer support hours:
Monday–Saturday, 9:00 AM–6:00 PM U.S. Central Time (CT).
Initial response target:
1–2 business days.
Please obtain authorization and the prepaid return label before posting a return.
Nothing in this policy limits rights that cannot lawfully be excluded.