Refund policy
RETURN AND REFUND POLICY
Last updated: November 3, 2026
This policy applies to retail purchases from Omniabit at https://omniabit.com. It explains how to request a cancellation or return, the conditions for returning clothing, and the stages involved in receiving a refund.
1. Order Cancellation Requests
You may request cancellation of unfulfilled items within 15 minutes after placing your order.
Email hello@omniabit.com with “Cancel order” and your order number in the subject line.
The time your request reaches us determines whether it was submitted within the cancellation window. You do not need to receive our reply within those 15 minutes.
We will review the request against the order’s eligibility and actual fulfillment status. Submitting a request does not itself confirm cancellation. Once an item has been fulfilled or dispatched, cancellation may no longer be possible.
After the 15-minute window, you may still contact us for assistance, but a discretionary cancellation cannot be guaranteed. Dispatched orders generally follow the return process after delivery.
There is no cancellation fee.
For an accepted cancellation of a paid order, the amount due is returned to the original payment method and we send confirmation, within applicable legal requirements.
If payment was only authorized and not captured, we will cancel the authorization where possible. Your bank or payment provider controls when any temporary hold is released.
This window does not limit cancellation or refund rights arising under applicable law, including rights relating to a failure to fulfill or deliver an order.
2. Return Request and Posting Periods
You may request an eligible return within 30 calendar days after the item is delivered.
For orders delivered in separate packages, the request period is calculated from delivery of the relevant item.
Once your return is approved, send the item back within 14 calendar days after receiving the return authorization. This is a deadline for posting the parcel, not for its arrival at the return destination.
A request received within the 30-day window remains timely if our reply is sent after that window ends.
These periods do not limit rights that cannot lawfully be excluded.
3. Clothing Return Conditions
For a change-of-mind, size, or color return, clothing must be unworn, unwashed, unaltered, and in its original condition, with the tags, accessories, and packaging supplied with it.
Please provide an order number, receipt, or other reasonable proof of purchase.
Items with wear beyond reasonable inspection, makeup stains, strong odors, alterations, or customer-caused damage may not qualify for a full change-of-mind refund.
These requirements do not prevent a remedy for an item that arrived damaged, defective, incorrect, or materially different from its description.
Discounted items follow this policy unless a lawful product-specific restriction was clearly disclosed before purchase.
4. Return Shipping and Other Charges
Return shipping is free for eligible Omniabit returns, including approved change-of-mind, size, and color returns.
We provide a prepaid return shipping label and do not charge a restocking or return handling fee.
Use the supplied label. If it is missing or unusable, contact us so that we can help arrange an appropriate solution before you purchase another shipping service.
For verified defective, damaged, incorrect, or materially misdescribed items, we cover the applicable return shipping costs needed to resolve the issue.
Free outbound shipping orders have no original shipping charge to refund or deduct. We do not deduct an assumed outbound shipping cost from those orders.
For a change-of-mind return, an original paid shipping charge is not refunded once the shipping service has been provided.
Where a refund is due because of our error or failure to deliver, the relevant original shipping charge is refunded as required by the circumstances and applicable law.
5. Damaged, Defective, or Incorrect Items
Inspect your purchase promptly. Whenever possible, report damage, defects, or an incorrect item within 7 calendar days after delivery by emailing hello@omniabit.com.
Include your order number, a description of the issue, and photographs or videos where reasonably available. If you cannot provide images, explain the problem in your message.
Reporting after 7 days does not automatically disqualify you from assistance or remove applicable legal rights.
After reviewing the issue, we will explain the appropriate resolution, which may include a prepaid return label, replacement, refund, or another remedy required by law.
If a return is unnecessary, we will confirm that arrangement with you.
6. Requesting and Sending a Return
Email hello@omniabit.com with:
- Your order number.
- The item or items concerned.
- Your reason for returning them.
- Details of any product problem.
We will review the request and provide the applicable authorization, prepaid label, return address, and packing instructions.
Use the destination stated in your return authorization. Do not assume that an address on the original parcel or a general business correspondence address is the correct return destination.
Package the item securely and send it within the 14-calendar-day posting period. Retain the posting receipt and tracking details until the return and refund are resolved.
Contact us promptly if the label or instructions are missing or cannot be used.
Sending a parcel without the correct instructions may delay identification or processing, but does not remove rights that cannot lawfully be excluded.
7. Exchanges
For another size, color, or style, our usual recommendation is to return the eligible item for a refund and place a separate order for the replacement.
Availability is subject to the stock and options shown when the new order is placed.
The new purchase has its own payment, processing, and shipping timeline. It is separate from the refund for the original purchase.
8. Inspection and Refund Processing
We inspect returned items after they arrive and notify you of the outcome.
After the returned item has been received, inspected, and approved, we will initiate the eligible refund within 1–3 business days and send confirmation by email.
This period begins after approval. It is separate from the time spent transporting and inspecting the return.
If a return is declined or only part qualifies, we will explain the reason and the amount concerned.
Approved refunds are issued through the original payment method, subject to payment-provider requirements. If that method cannot receive the refund, we will contact you about an appropriate lawful alternative.
The amount includes the eligible item price actually paid and any corresponding refundable tax. Discounts applied to the purchase are taken into account.
We will not replace a monetary refund with store credit without your agreement, except as part of an appropriate resolution consistent with applicable law.
9. Expected Bank Posting Time
After processing, the refund is expected to appear in your account in approximately 3–5 business days.
This is an estimate. Your bank, card issuer, or payment provider controls posting and may take longer. Holidays and provider schedules can also affect the timing.
The bank posting period is separate from return transportation, inspection, and our refund-initiation period.
10. Late or Missing Refunds
If the refund has not appeared after the expected posting period, check your account statement and ask your bank or payment provider about its processing status.
You may also contact hello@omniabit.com with your order number so that we can check the refund status and provide available transaction references.
You do not need to wait a fixed additional period before asking us for assistance.
Nothing in this policy restricts applicable rights to raise a payment dispute or seek another lawful remedy.
11. Customer Support and Legal Rights
We aim to provide an initial response to customer inquiries within 1–2 business days. A first reply is separate from completing an investigation or receiving funds from a payment provider.
This policy supplements applicable consumer rights. Where the law requires an earlier refund, a different remedy, or additional protection, that requirement takes priority.
Store: Omniabit
Operator: JERRY LEE JOHNSON JR
Website: https://omniabit.com
Email: hello@omniabit.com
Phone: +1 504-842-8344
For returns, use the destination provided in your return authorization and prepaid label.