Order Tracking

Find Your Order Updates

Open the order confirmation or shipping notification sent to the email address you used at checkout, then follow the order status link in that message.

Check your spam or junk folder if you cannot find it.

If your shipping notification includes a carrier tracking link, you can also use that link for the carrier’s latest available updates.

This page provides tracking instructions. To view information for your own purchase, use the actual order status link in your notification.

Understand the Delivery Stages

An order confirmation means we have received your order. It does not mean the parcel has shipped.

Processing normally takes 1–3 business days.

Our processing schedule is Monday through Saturday, excluding applicable holidays, with a 6:00 PM U.S. Central Time (CT) cut-off.

Orders confirmed at or after the cut-off, on Sunday, or on an excluded holiday enter the next processing day’s schedule.

After carrier acceptance, the estimated transit times are:

Fast shipping:
USD $3.99 per order.
Estimated transit: 5–8 business days after dispatch.

Free Shipping:
USD $0.00.
Estimated transit: 7–15 business days after dispatch.

These transit estimates are separate from processing time. Carrier operating schedules and holidays may affect delivery.

Understanding Tracking Updates

A tracking number or a label-created message alone does not confirm carrier acceptance.

Tracking may take approximately 24–48 hours to appear or update. This is an estimate, not a guaranteed scan deadline.

Updates may appear only when the carrier scans the parcel, and there can be gaps between scans.

Check the latest carrier information rather than treating an unchanged scan as a confirmed loss.

Need Help With an Update?

Contact us if:

- Your order status link is missing.
- The delivery estimate has passed.
- Tracking shows a delivery problem.
- A parcel is marked delivered but cannot be found.

For a parcel marked delivered, also check the delivery location and ask household members or building staff whether they received it.

Email hello@omniabit.com with your order number and a short description of the issue.

You can also call +1 504-842-8344.

Support hours:
Monday–Saturday, 9:00 AM–6:00 PM U.S. Central Time (CT).

Initial response target:
1–2 business days.

We will review the information and explain the next steps.